Sunday, 19 April 2009

Finding Niche Market

Saturday, 18 April 2009

Business Cards Exchange Etiquette

While watching the video, think of the following:

Who is the speaker? What is her field of expertise?
What is the importance of knowing how to exchange business cards?
What is the appropriate way of presenting your business card?
What is the appropriate way of receiving a business card?
How do you put a person's business card away?
How do you ensure safe keeping?

Friday, 17 April 2009

Job Interview: How to Answer Personal Questions

Listen again and fill the gaps:

a. I enjoy coming to work with people that I and I have a good time . I like an atmosphere of . Your company that specializes in public relations and customer service, well this is the that I like and it for me to work well in your environment.

b. I in my career that listening was a weakness. I didn't listen very well because I was always ready to answer whatever it was they were saying. The good news was they were right and I , so what I've done now is I've taken a weakness of not listening very well. I've taken classes on it, I've read books on it, I've done studies on it, and over the last few years is I really wasn't a good listener, but now I really to understand the importance to listening to the person before I try to answer.

Monday, 13 April 2009

Workplace of the Future

Watch the video and do the quiz, then read the script and look up the unknown words.


The virtual office. For better or worse, technology and globalization are creating startling changes in what it means to be "on the job". Betsy Stark is tracking the new order of business and tonight begins our series, The Future of Work.

Imagine a work world with no commute, no corporate headquarters, maybe no office in the physical world at all.

For Bob Flavin, Janet Hoffman and Joseph Jaffe, the future is already here.

"These days we do so much stuff by teleconferences and things that it doesn't matter where you are.

Like 42 percent of IBM's 350,000 employees, Bob Flavin rarely comes in to an IBM office.

We don't care where and how you get your work done, we care that you get your work done.

On the day we met him, he was collaborating with computer scientists in British Columbia and Beijing from the on-call room of his local ambulance corps where he works as a volunteer.

The work force at the Accenture management consulting firm is so mobile, not even the CEO has an office with his name on the door.

If you need a work space, you reserve it like a hotel room — checking in and out at a kiosk.

Having a big desk as a sign of status with lots of family photos and you know, carpeting that's fluffy and nice, that is a vision of the past.

In the future, more companies with scattered work forces and clients may do what the Crayon marketing firm has done and make their headquarters in cyberspace.

Crayon's workers rarely meet in the physical world but their alter egos in the virtual world gather once a week.

I never met Crayon's CEO in person but we spent a couple of hours together in cyberspace.

Our belief is that if we bring like minds together no matter where they are in the world, we can actually create that connectedness as if we're actually at the same place at the same time.

If what matters is what you do not where you are, who needs an office?
Betsy Stark, ABC News, Crayonville in cyberspace.

Successful Interviewing

How to Dress for a Job Interview

Customer Service Training

While watching the video think of the following:

1. How did the manager react to customers' complaints?
2. How did he address each of the complaining customers?
3. Is this the right way to deal with customers?
4. How could have the manager handled the situation better?

Key Vocabulary: (double-click on words to see their meanings)

fail to treat
the same curtesy and fairness they extend to their customers
... can come back to haunt them
employees who are mistreated
everyone in your workforce
to be treated with common decency

Resume Etiquette

Sample Job Interview

Job Interview: Discussion Work History: 2

Job Interview: Discussing Work History: 1

A job interview proves to be challenging when carried out in your native language, let alone in a foreign language.

Here is the first part of most popular questions regarding Work History: previous employment, responsibilities and activities you've been involved in since your last employment (in case you're unemployed at the time of interviewing for the job).

Note the vocabulary used, linking words, grammar in use and practice answering the questions for yourself. Think of the best way you can deliver a detailed account of your previous employment and the way it relates to the new job.

Contact me for a mock interview and get feedback on your fluency and accuracy of expressing your ideas in English well.